{"id":22938,"date":"2019-09-23T08:36:00","date_gmt":"2019-09-23T08:36:00","guid":{"rendered":"https:\/\/firstaidcanada.blueflamingo.dev\/?page_id=22938"},"modified":"2025-09-09T08:20:26","modified_gmt":"2025-09-09T12:20:26","slug":"returns","status":"publish","type":"page","link":"https:\/\/firstaidcanada.com\/fr\/returns\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Premiers secours Canada s\u2019engage \u00e0 offrir le meilleur rapport qualit\u00e9-prix \u00e0 ses membres, avec une garantie de satisfaction 100% sans risque.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si votre commande ne vous donne pas enti\u00e8re satisfaction, vous pouvez nous la retourner pour un remboursement, un \u00e9change ou un remplacement en nous en informant dans les 15 jours suivant la livraison.<\/li>\n\n\n\n<li>Les remboursements pour les articles retourn\u00e9s exp\u00e9di\u00e9s via FirstAidCanada.com incluent les frais d&#039;exp\u00e9dition et de manutention si le produit re\u00e7u est endommag\u00e9 et doit \u00eatre remplac\u00e9. Pour tout autre motif de remboursement, les frais de retour ainsi que des frais de restockage pouvant atteindre 15% seront \u00e0 votre charge. Les frais d&#039;exp\u00e9dition ne sont pas remboursables.<\/li>\n\n\n\n<li>Un num\u00e9ro d&#039;autorisation de retour de marchandise (RMA) est requis pour tout retour. Pour obtenir un num\u00e9ro RMA et conna\u00eetre notre politique de retour, veuillez nous contacter \u00e0 l&#039;adresse sales@firstaidcanada.com. Veuillez inscrire clairement votre num\u00e9ro RMA sur l&#039;\u00e9tiquette d&#039;exp\u00e9dition des articles retourn\u00e9s.<\/li>\n\n\n\n<li>Avant de proc\u00e9der \u00e0 un remboursement, les articles doivent \u00eatre inspect\u00e9s afin de v\u00e9rifier leur conformit\u00e9 \u00e0 notre politique de remboursement. Une fois l&#039;inspection effectu\u00e9e et le remboursement trait\u00e9, vous serez inform\u00e9(e) du r\u00e9sultat par courriel.<\/li>\n\n\n\n<li>Pour obtenir un remboursement, les articles doivent \u00eatre non ouverts, en parfait \u00e9tat et retourn\u00e9s dans leur emballage d&#039;origine. Nous n&#039;acceptons pas les retours de produits ouverts ou utilis\u00e9s.<\/li>\n\n\n\n<li>Les produits pr\u00e9sentant des d\u00e9fauts dus \u00e0 une mauvaise utilisation, \u00e0 des accidents, \u00e0 de la n\u00e9gligence ou au non-respect des instructions d&#039;utilisation ne sont pas couverts par cette politique.<\/li>\n\n\n\n<li>REMARQUE : Les d\u00e9fibrillateurs automatis\u00e9s externes (DAE), les articles command\u00e9s sp\u00e9cialement et les articles consid\u00e9r\u00e9s comme marchandises dangereuses ne peuvent \u00eatre retourn\u00e9s.<\/li>\n\n\n\n<li>NOTE:\u00a0<strong>FOURNITURES POUR LA PAND\u00c9MIE<\/strong>\u00a0\u2013 Tous les produits li\u00e9s \u00e0 la pand\u00e9mie\/COVID-19 (par exemple, les respirateurs, les masques chirurgicaux, les d\u00e9sinfectants pour les mains, les d\u00e9sinfectants de surface, les gants et les thermom\u00e8tres) ne sont ni repris ni rembours\u00e9s.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9change de produits d\u00e9fectueux ou endommag\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous rempla\u00e7ons uniquement les articles d\u00e9fectueux ou endommag\u00e9s. \u00c0 r\u00e9ception de votre colis, veuillez l&#039;examiner attentivement avant d&#039;ouvrir l&#039;emballage. Si vous souhaitez \u00e9changer un produit d\u00e9fectueux ou endommag\u00e9 contre le m\u00eame produit, veuillez nous envoyer un courriel avec une photo du produit d\u00e9fectueux ou endommag\u00e9 et votre num\u00e9ro de commande \u00e0 l&#039;adresse suivante\u00a0:&nbsp;<a href=\"mailto:sales@firstaidcanada.com\">sales@firstaidcanada.com<\/a>. Si vous souhaitez retourner un article, Premiers secours Canada vous fournira une \u00e9tiquette de retour. Gr\u00e2ce \u00e0 cette \u00e9tiquette, vous n&#039;aurez aucun frais d&#039;exp\u00e9dition \u00e0 payer. Nous vous rembourserons int\u00e9gralement les frais d&#039;exp\u00e9dition initiaux si le retour est d\u00fb \u00e0 une erreur de notre part ou si nous constatons que le produit est d\u00e9fectueux.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment v\u00e9rifier si votre remboursement a \u00e9t\u00e9 effectu\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les remboursements peuvent prendre un certain temps avant d&#039;appara\u00eetre sur votre relev\u00e9 bancaire. Si vous n&#039;avez pas encore re\u00e7u votre remboursement, veuillez d&#039;abord v\u00e9rifier votre compte bancaire, puis contacter votre soci\u00e9t\u00e9 de carte de cr\u00e9dit. Si vous avez effectu\u00e9 toutes ces \u00e9tapes et que vous n&#039;avez toujours pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l&#039;adresse suivante\u00a0:&nbsp;<a href=\"mailto:sales@firstaidcanada.com\">sales@firstaidcanada.com<\/a>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>First Aid Canada is committed to offering the best value to our members, with a risk-free 100% satisfaction guarantee. Exchanging Defective or Damaged Products We only replace items if they are defective or damaged. When you receive your package, we ask that you examine it closely prior to opening the packaging. If you need to<a href=\"https:\/\/firstaidcanada.com\/fr\/returns\/\">Continue reading <span class=\"sr-only\">&#8220;Return Policy&#8221;<\/span><\/a><\/p>","protected":false},"author":7265,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-22938","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return Policy | First Aid Canada<\/title>\n<meta name=\"description\" content=\"Review our return and exchange policy for first aid kits, AEDs, and safety supplies. 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