Frequently Asked Questions

First Aid Canada is committed to helping create a world where ordinary citizens take an extraordinary stance. We believe that everyone can offer compassionate assistance to others in need. We pride ourselves on creating a learning environment in our first aid and CPR courses and supply a range of first aid medical supplies and equipment.

We are located in Toronto, Ontario, Canada.

We do not have a physical store. As a web-based company, we are only able to ship orders. No store means lower overhead and better pricing for our customers.

We offer the largest selection of workplace first aid and safety equipment. Items include first aid kits, bandages, splints, stretchers, defibrillators (AEDs) & accessories, eye wash solutions and much, much more.

We accept Visa/Visa debit, MasterCard and American Express.

At FirstAidCanada.com, we aim to be the easiest and most user-friendly website you’ve ever shopped on. We secure all of your private information using strong encryption technology, and your information is always transferred using secure lines. We never sell or give your private information to anyone else.

Yes. We have a minimum order of $50 before taxes and shipping.

To order at FirstAidCanada.com, you must be of the age of maturity as defined by your province. If you’re not an adult, please have a parent or guardian make your purchase for you.

All orders are placed through our website, however, orders can also be placed over the phone or by email.

• Credit Card (Visa, Mastercard, American Express)
• Debit Visa

Absolutely. Please contact us with this request. Note that a credit check will be required.

All orders are shipped from Toronto, Ontario, Canada.

Most orders ship from our warehouse within 3 business days based on product availability and/or shipping times listed on each product page.

Below you will find approximate shipping times by province via ground shipping:

• Ontario – 1 Business Day
• Quebec – 1 Business Day
• New Brunswick – 2 Business Days
• Nova Scotia – 2 Business Days
• Newfoundland & Labrador – 3-4 Business Days
• Manitoba – 2 Business Days
• Saskatchewan – 3 Business Days
• Alberta – 4 Business Days
• British Columbia – 5 Business Days
• Yukon/Northwest Territories/Nunavut – 8 Business Days

If you need your order delivered within a specific time frame, please notify us prior to placing your order. You can include these instructions on the checkout page under “Order notes (optional)”. Extra-shipping fees may apply. NOTE: We always do our best to accommodate delivery requests, however, we cannot make any guarantees. We do not take responsibility for delays in transit.

Most orders are shipped via Purolator and Loomis Express. Other couriers are used on occasion depending on the size of the order and shipping address. We do not ship orders through Canada Post.

As we do not use Canada Post to ship orders, we are unable to ship to PO Boxes. Please ensure that you provide us with a street address.

We ship to all locations in Canada.

Currently, we do not ship orders to locations outside of Canada.

No. Orders are only able to be shipped.

You will receive a confirmation email once your order has been shipped.

All items considered oversized/overweight are identified on our website in the description. Some of them include:

• Recovery Couch w/Headrest
• Rollaway Cots
• Treatment Chair
• Examination Table
• Plastic Spinal Backboard
• 4 Litre Bottles of Solutions
• Bradley Gravity-Fed Eyewash Station
• Most Stretchers

• AED Units that come with a battery containing lithium-ion
• Bottles of alcohol isopropyl greater than 1 liter
• Filled oxygen tanks

In general, a ‘rural area’ is identified as a geographic area located outside of urban areas where the population is not concentrated but dispersed at a low density. A postal code with a zero ‘0’ in the second position denotes a ‘rural’ postal code. An example of a rural postal code is A0A A1A.

Remote areas are considered to be any location within the Northwest Territories, Nunavut, Yukon and Nunavik, QC (postal code starting with J0M).

During the winter (November to April), some items (ie. eyewash solutions and other liquids/creams) may freeze during transport. When thawed, this could cause damage to the packaging. To avoid this, they would require heated service during transit.

We only replace items if they are defective or damaged. When you receive your package, we ask that you examine it closely prior to opening the packaging. If you need to exchange any defective or damaged product for the same product, please send us an email with an image of the defective or damaged product and your order number to sales@firstaidcanada.com. If requested to send the item back, First Aid Canada will provide customers with a return label. The label will ensure that the customer will not be liable for any shipping charges. We will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.

Refunds may take some time before being posted on your bank statement. If you have not yet received a refund, please first check your bank account again and then contact your credit card company. If you have done all of the above steps and you still have not received your refund yet, please contact us at sales@firstaidcanada.com.

First Aid Canada offers custom branding on most first aid bags, plastic boxes, and metal cabinets. Minimum quantities are required. If interested, please contact us. Please refer to our customization policy.

To find what supplies are required for your business, simply click on Products > First Aid Kits > Provincial Regulation Kits > Province. If you are having any trouble or would like more information, feel free to contact us.

Simply contact us directly with your tax-exempt number and we will be happy to process your order manually.

Yes. Please contact us to receive a quote. Note that discounts vary depending on item and quantity.