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Where do you ship from?

All orders are shipped from Toronto, Ontario, Canada.

What is your shipping time?

Most orders ship from our warehouse within 3 business days based on product availability and/or shipping times listed on each product page.

How long will it take to receive my order once shipped from your warehouse?

Below you will find approximate shipping times by province via ground shipping:

  • Ontario – 1 Business Day
  • Quebec – 1 Business Day
  • New Brunswick – 2 Business Days
  • Nova Scotia – 2 Business Days
  • Newfoundland & Labrador – 3-4 Business Days
  • Manitoba – 2 Business Days
  • Saskatchewan – 3 Business Days
  • Alberta – 4 Business Days
  • British Columbia – 5 Business Days
  • Yukon/Northwest Territories/Nunavut – 8 Business Days

What if I need my order rushed?

If you need your order delivered within a specific time frame, please notify us prior to placing your order. You can include these instructions on the checkout page under “Order notes (optional)”. Extra-shipping fees may apply. NOTE: We always do our best to accommodate delivery requests, however, we cannot make any guarantees. We do not take responsibility for delays in transit.

Who will deliver my order?

Most orders are shipped via Purolator and Loomis Express. Other couriers are used on occasion depending on the size of the order and shipping address. We do not ship orders through Canada Post.

Can you ship to a PO Box?

As we do not use Canada Post to ship orders, we are unable to ship to PO Boxes. Please ensure that you provide us with a street address.

Where do you ship?

We ship to all locations in Canada.

Do you ship to locations outside of Canada?

Currently, we do not ship orders to locations outside of Canada.

Can I pick up my order?

No. Orders are only able to be shipped.

How will I know if my order has been shipped?

You will receive a confirmation email once your order has been shipped.

How can I tell what items are oversized/overweight?

All items considered oversized/overweight are identified on our website in the description. Some of them include:

  • Recovery Couch w/Headrest
  • Rollaway Cots
  • Treatment Chair
  • Examination Table
  • Plastic Spinal Backboard
  • 4 Litre Bottles of Solutions
  • Bradley Gravity-Fed Eyewash Station
  • Most Stretchers

What items require a Transportation of Dangerous Goods (TDG) Charge?

  • AED Units that come with a battery containing lithium-ion
  • Bottles of alcohol isopropyl greater than 1 liter
  • Filled oxygen tanks

What is considered a rural area?

In general, a ‘rural area’ is identified as a geographic area located outside of urban areas where the population is not concentrated but dispersed at a low density. A postal code with a zero ‘0’ in the second position denotes a ‘rural’ postal code. An example of a rural postal code is A0A A1A.

What is considered a remote area?

Remote areas are considered to be any location within the Northwest Territories, Nunavut, Yukon and Nunavik, QC (postal code starting with J0M).

Why do some items require heated service?

During the winter (November to April), some items (ie. eyewash solutions and other liquids/creams) may freeze during transport. When thawed, this could cause damage to the packaging. To avoid this, they would require heated service during transit.